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The information on this website is intended to be useful and informative for customers, investors, the media and others who are interested in Stag British Charcoal
Stag British Charcoal will use reasonable care to ensure that information is accurate at the time it is added to the site.
Please note, however, that Stag British Charcoal shall not be liable for any losses or damage that anyone may suffer as a result of relying on this information. This information may be changed by Stag British Charcoal at any time.
The copyright in this website belongs to Stag British Charcoal. All other intellectual property rights are reserved.
Company Information
HorticMan Ltd
1st & 2nd Floor, 2 West Street
Ware
SG12 9EE
VAT Registration Number 893 1523 12
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1. APPLICABLE CONDITIONS
1.1 By placing an order with Stag British Charcoal, the buyer agrees to be bound by these terms. If you do not accept these terms, you may not use this site or access or display any of the information made available to you at this site.
1.2 Stag British Charcoal shall sell and the buyer shall purchase the products in accordance with any written, electronic or verbal order of the buyer which is accepted by Stag British Charcoal & www.stagbritishcharcoal.co.uk, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the buyer.
1.3 Any variation of these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Stag British Charcoal acting by its Managing Director or some other person authorised in writing by him.
1.4 Any typographical or clerical or other error or omission in any sales, web site sales, literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Stag British Charcoal. shall be subject to correction without any liability on the part of Stag British Charcoal.
1.5 If any provision of these conditions is adjudged invalid or unenforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected. Your statutory rights are not affected.
2. IMAGES
2.1 All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.
2.2 Pictures are for illustrative purpose only, and may not exactly match the product itself.
2.3 Colors may vary slightly from those illustrated.
2.4 Sometimes our product specifications may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price.
3. PRICE
3.1 Prices are correct at time of publication.
3.2 All prices include VAT, unless otherwise stated.
3.3 Stag British Charcoal reserves the right to change any advertised prices at any one time.
3.4 Errors and omissions on www.stagbritishcharcoal.uk may be exempted.
3.5 All prices are in GB Pounds Sterling.
3.6 Delivery charges will apply to all orders, ie on the web site they will vary depending on order quantity and type of product. Always check with us to confirm correct charges apply, Tel: 07840826268
3.7 Some of the web site content at www.stagbritishcharcoal.co.uk may vary due to web maintenance ie pricing, delivery codes, and all info. Stag British Charcoal are not responsible for any web site errors that may occur during web maintenance.
4. OFFER AND ACCEPTANCE
4.1 By making a purchase on this web site you are making an offer to enter into a contract to purchase the goods which you have ordered. A binding contract is only formed upon our acceptance of your order via: Telephone Call, E-mail.
4.2 Other than where the Buyer acts as a Consumer, Stag British Charcoal shall be deemed to have accepted the 7 working days of delivery to the Buyer.
4.3 After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.
4.4 Where the Buyer accepted any Products then Stag British Charcoal shall have no liability whatsoever to the Buyer in respect of those Products.
4.5 To order goods you must be at least 21 years of age.
4.6 Some delivery charges may vary depending on the postal codes, Please call to confirm if you are outside our local areas.
5. SUPPLY OF GOODS
5.1 The Buyer is solely responsible for insuring that the Products are suitable and fit for the purpose.
5.2 Stag British Charcoal reserves the right to refuse the supply of goods at its discretion.
6. PAYMENT
6.1 All orders must be paid for in full at the time they are delivered.
6.2 Stag British Charcoal accepts payment with all major credit and debit cards, including Visa, MasterCard, Switch, Maestro. No charge is made to a domestic consumer for credit card payments.
6.3 Stag British Charcoal accepts any personal or bank or building society cheques.
6.4 Stag British Charcoal accepts payment by bank transfer (BACS).
7. AVAILABILITY
7.1 All goods are offered subject to availability. Where goods are found to be unavailable or discontinued, Stag British Charcoal will offer a similar substitute if available, subject to your agreement.
7.2 Stag British Charcoal may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to Stag British Charcoal specification.
7.3 If a suitable substitute is not available, the transaction for that item will be void and any payment will be returned.
7.4 In the event of any product being unavailable, Stag British Charcoal shall be relieved of any liability in connection with all such contracts or orders. In no case shall the company be bound to obtain or deliver Products from any other sources than those contemplated in the order.
7.5 Stag British Charcoal will not be held responsible for any costs incurred due to items being delayed or unavailable.
8. FORCE MAJEURE
8.1 Neither party shall be liable for any default due to any act of God, war, strikes, lock outs, accidents, fire, plant breakdown, machinery or shortage or unavailability of raw materials from a natural source of supply.
8.2 Stag British Charcoal, shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the products by normal routes or means of delivery through circumstances beyond its control.
9. CANCELLATION OF ORDERS
Cancellations and Refunds
Refund policy under the Consumer Contracts Regulations (2014)
The consumer has a cooling-off period of 14 days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.
Any cancellation of the order shall be made in writing to HorticMan Ltd T / A Stag British Charcoal, within the cooling-off period.
The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.
If an order is canceled or turned away (order not accepted) while the goods are in transit then a delivery charge of £50.00 + VAT per pallet or Land Rover Discovery volume will be applied.
10. TITLE AND RISK
10.1 Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.
10.2 Not withstanding any other provision herein title in the Products shall not pass to the Buyer until has Stag British Charcoal, received in cash or clear funds payment in full.
10.3 Stag British Charcoal, hold no responsibility for any Risk of property or personal damage to the buyer or end user.
11. PRIVACY AND SECURITY
11.1 All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organization. We will endeavor to take all reasonable care, in so far as it is possible to do so, to keep all details of your order and payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering.
11.2 All credit and debit card details are encrypted using 128 bit encryption and sent over a secure server at SUMUP. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
12. USE OF OUR SITE
12.1 To the fullest extent permitted at law, Stag British Charcoal, is providing this site and its contents on an as is basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, prices, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose.
12.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither nor any of its Stag British Charcoal, affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Herts WoodFuel & hertswoodfuel.co.uk, does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Stag British Charcoal.
13. GOVERNING LAW AND JURISDICTION
13.1 This contract is subject to the law of England and Wales. All disputes arising out of this contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. REPRESENTATIONS
14.1 No statement, description, warranty condition or recommendation contained in any catalog, price list or advertisement or communication or made verbally by any of the Agents or Employees of Stag British Charcoal, shall be construed to enlarge, vary or override in any way thereof any of these conditions.
15 CONSEQUENTIAL LOSS
15.1 Stag British Charcoal, shall not be liable for any costs claims damages or expenses arising out of any tortuous act or omission or any breach of Contract or statutory duty calculated by reference to profits income or accrual or loss of such profits income production or accruals or by reference to accrual of such costs claims damages or expenses on a time basis, to the fullest extent of the law.
16. WARRANTIES AND LIABILITY
16.1 No warranty is either given or implied on any timber product, as it is a natural product and will react differently depending on usage conditions.
16.2 In any event and despite anything contained in these conditions, in no circumstances shall Stag British Charcoal, be liable in contract, tort (including negligence or breach of statutory duties) or otherwise how, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.
17. LINKS
17.1 Stag British Charcoal, do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.
18. GENERAL
18.1 Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control and the party shall be entitled to a reasonable extension of its obligations.
18.2 These terms and conditions are subject to change at any time without prior notice to you. In addition to the above: Stag British Charcoal, retains title to all goods until payment is received in full. Goods that are unpaid for can be collected / removed from any location if deemed necessary.
18.3 Stag British Charcoal, retain the right to accept orders and payments if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock the customer will be contacted whereupon if the waiting time is viewed as too long by either party a full refund and order cancellation can be effected.
18.4 Stag British Charcoal, retain the right to cancel any order by notifying the customer by email without detailed disclosure. All prices quoted in the initial listings include VAT @ 5% for domestic customers and 20% for commercial customers.
18.5 Delivery charges stated by the delivery charge calculator should be used for guidance only, although mostly correct there can be subtle variations dependent upon delivery conditions. Customers will be contacted the day before delivery so that arrangements can be made to accept the delivery. Aborted deliveries will still be charged, re - delivery will be charged at the same rate. Delivery prices are quoted to a kerbside location only. The final decision as to whether the required offloading location is safe and prudent will remain with the driver. Kerbside offloading will then take place.
Stag British Charcoal can accept no responsibility for subsequent theft of any product once delivered to an agreed location, please make necessary arrangements to avoid this possibility. www.stagbritishcharcoal.uk is a trading subsidiary of HorticMan Limited.
Personal Callers
We welcome personal callers by appointment, who want to see the charcoal retort, learn about the charcoal making process and buy charcoal.
We are based at a working sawmill in Great Abington, near Cambridge so it is advisable to bring stout shoes / wellingtons or other suitable footwear.
All visitors enter the site entirely at their own risk. Neither the owners of Meadow Brook Farm / Abington Sawmill, nor HorticMan Ltd t/a Stag British Charcoal accept liability or responsibility for any loss, damage or personal injury to any persons or property whilst on the farm. text goes here
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from Stag British Charcoal, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at horticman@icloud.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - THIRD PARTIES
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 - COOKIES
Here is a list of cookies that we use on our charcoal shop that is hosted by Shopify. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer using the ‘Contact Form’.